Frequently Asked Questions
Q: Can I review my donation history online?
Yes. The site will allow you to view the complete history of your contributions, given either
online or otherwise. Click the “give online” button, log in (if you’ve already created an account), and then check the bottom of the page for your contribution history.
Once you’ve created an account, you will able to contribute immediately. However, for security purposes, before you can see any past contributions, we must manually connect your online account with your previous information. This is a one-time process when you initially create your account. After that, you can view your history at any time. For more information, see our security policy below.
Q: Is it safe to give online?
Yes. In many ways giving online is safer than writing a check because an electronic gift cannot
be lost or stolen. The security of the system is continually managed by Fellowship One.
Q: What types of bank accounts can I give from?
You can give online from your checking account via an ACH transaction, MasterCard or Visa
Q: Are there any fees involved with giving online?
Not to you. You will not pay any fees with an online gift. In addition, online gifts are a more cost
efficient way for the church to process donations.
Q: Can I make a one-time contribution?
Yes. The system allows you the option of either making a one-time contribution or setting up a
recurring contribution. For a one-time contribution, you can designate that the contribution
should be made immediately or, for both one-time and recurring contributions, you can schedule
the contributions to come out of your bank account on the date(s) specified by you.
Q: If I want to set-up a recurring gift, what are my options for frequency of my gift?
For recurring gifts, you have the option of giving weekly, twice a month, every two weeks or
once a month.
Q: Can I change my personal information or the amount or the frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next
contribution. Simply log in to the system using your user name and password and make the
necessary changes in the system.
Q: Will I still receive regular contribution statements from the church?
Yes. The church will continue to send year-end contribution statements to your address on file
for tax purposes.
Q: When will contributions be taken from my account?
Contributions will be taken from your specified bank account within 48 business hours of the
date you requested. This time frame allows time for the contribution to process through your
bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the
transaction will be initiated on the next banking day.
Q: How will I know that I set up my gift correctly?
Immediately after submitting your contribution, you will receive an e-mail verifying your contribution.
Q: Does it matter which Internet browser I use?
No. Any browser will work.
Q: I have additional questions about online giving that have not been addressed. Who can I talk to?
For any questions, concerns or comments about the online giving system, please contact us
at email@example.com . You will receive a response from our staff as soon as possible.
Q. Can I use a debit card?
You can use a debit check card from Visa or MasterCard, but true debit cards are not accepted
through the Fellowship One system due to the sensitivity of securely requesting a Personal
Identification Number (PIN). ACH bank drafts can be used instead for true debits.
At Green Valley Community Church, we use an online database called Fellowship One. Their
system allows us to provide access to your contribution records and allows you to make
donations online. They provide all the security for the system. This system is used by churches
throughout the country and has been fully tested by them.
There are two aspects of security related to the system. First, Fellowship One provides data
security using the latest security technology. The following statement is from their security
documentation: “[the system} utilizes the most current encryption technology to maintain the
security of your data. Every parameter passed in the hyperlinks is fully encrypted. Additionally,
the Login module handles passwords using what is known in technical terms as salted hash. In
laymen’s terms, this means it would take 50 computers (running constantly) continuously
presenting password combinations four years to discover your password.”
The second aspect of security relates to account creation. When you first create a new account in
the system, you will be able donate immediately, but you will not have access to any previous
contribution information. Before that can happen, we must manually link your previous
information to the account you created.
In order to verify the authenticity of the account request, we will ensure that all of your data
matches our current records (e.g., address, phone number, and email address). If there is any
question, we will contact you via email before creating the link. Since this is a manual process,
we will perform these steps approximately once a week, but if you would like to speed up this
process, you can send an email firstname.lastname@example.org. You can also change your password at any
Please help us keep your information safe by protecting your login information. Access to
sensitive personal and financial information can be gained by letting someone else use your
account or by leaving the information for someone else to see. Green Valley will never call you
to ask for your login information.
Your information is held securely by the Fellowship One system. This information will remain
private and will never be given away to third parties, other than to process your scheduled
You can schedule new contributions at any time and can modify or cancel those contributions at
any time prior to the date they are scheduled. Once the contribution has been processed,
however, it cannot be cancelled. If you have any problems or questions related to this, please
contact us at email@example.com